Estimation MEP NA (Infrastructure Outage)

Incident Report for Trimble MEP Cloud

Resolved

The issue with your Estimation MEP NA product has been resolved. If you have any questions, please feel free to contact our support team at mepsupport@trimble.com.

As a reminder, you can always see the up-to-date status of all Trimble MEP products at https://www.trimblemep.cloud/.

We again apologize for the inconvenience.

Thank You,

MEP SupportOps

Posted Dec 07, 2021 - 16:56 EST

Identified

We have identified the issue with your Estimation MEP NA product. We are continuing to work with the AWS team along with the Trimble Cloud team to get you back online as soon as possible.

Again, we apologize for the inconvenience.

Please monitor https://www.trimblemep.cloud/ for updates on availability.

Thank you,
MEP SupportOps

Posted Dec 07, 2021 - 15:37 EST

Update

Along with the AWS team and the Trimble Cloud team we are continuing to investigate the issue with your Estimation MEP NA product . We are working hard to get you back online as soon as possible.

Again, we apologize for the inconvenience.

Please monitor https://www.trimblemep.cloud/ for updates on availability.

Thank you,
MEP SupportOps

Posted Dec 07, 2021 - 13:48 EST

Investigating

Trimble Estimation MEP NA is currently being affected by an AWS (Amazon Web Services) outage, which is currently affecting our North American region (US-East-1) at the moment. The AWS team is currently working on a fix along with our Trimble Cloud team.

We apologize for the inconvenience this might cause.

For more information and updates please monitor www.trimblemep.cloud

Posted Dec 07, 2021 - 12:06 EST

This incident affected: Estimation MEP (NA) (AnnotationService, ApplicationSettings, Closeout, Contacts, Drawing, Estimate Line Item, EstimateData, Estimation MEP Client (NA), MantaEmail, McaaWeblem, Model Based Estimating, Terms of Service, Wbs Reference Data).